Refund policy

Refund Policy

Kishida Tatami Shop does not accept returns due to customer convenience, as all products are made-to-order. Please carefully review and select your items when placing an order. However, returns are only allowed in the case of defective products.

We have implemented strict quality control measures for our products. If you encounter any issues with your purchase, please contact our store promptly. We will provide detailed instructions on the return process via email.

Conditions for Non-Return or Exchange:

• Failure to submit a return or exchange request within 7 days after the product has been delivered to the customer
• Loss, damage, or soiling of the product, tags, packaging, or similar items
• Return shipment of the product via a method other than the one specified
• Determination by our store that the purchase was made for the purpose of returning the item

Please be aware of the above conditions regarding our refund policy.