FAQ – 岸田たたみ店

We will ship the product within 10 business days after receiving your order.

The shipper will use a carrier such as DHL or FedEx to deliver the item depending on the size and weight of the ordered item and the country of destination.

We provide a tracking number for all shipments, so you can check the status of your shipment using the tracking number.

Shipping costs vary depending on the size, weight and destination country of the item.

When you place an order, we have a shipping estimate function, so you can check the shipping cost.

*However, the shipping cost estimate is only a guide, and the final shipping cost will be determined when the item is actually shipped.

Customs duty rates vary from product to product and country to country. We provide a rough estimate of customs duty at the time of shipment, but the exact amount will be determined at the time of delivery as the customs duty rate varies from product to product.

If you want to know more information, you can check the official website of the customs office in your area.

The HS code for tatami is 4602.19.000 or 4601.29.

When you check the customs duty yourself, you can use this code to look it up on the site of your local customs office.

Since all our products are made to order, we do not accept returns due to customer preferences.

Please check carefully and choose carefully when placing an order.

However, returns are only possible if the product is defective.

If you do not apply for a return or exchange within 7 days after the product arrives , if the product, tag, package, etc. is lost, damaged, or soiled, or if the product is returned by a method other than the specified method, we will not be able to return the product.・We cannot accept exchanges.

If there is a problem with the product, please contact us immediately.

Details on how to return the product will be sent to you by email.